up and away to the future of mobile communications!
These are the mobile rates of the future. The mobile phone plan from up³ makes everything smarter, faster and simpler than with traditional plans. Thanks to an app that unites all the benefits of digital progress and offers completely new possibilities as Austria’s most modern mobile communications solution – in just a few clicks, you can:
- Activate your new plan in just 5 minutes yourself.
- Keep an eye on things 24/7.
- Stop worrying about hidden costs or contract terms, and suspend it anytime.*
- Device dependent use an eSIM or traditional SIM card. Read more
- 24/7 Live Chat in the app.
- Port your phone number for free.
* No more payments will be taken if the account is paused at least 5 days prior to the next payment date. Activate up³ yourself in just five minutes once you’ve downloaded the eSIM or received the physical SIM card.
Let’s be honest: the advantage of being able to manage your new mobile phone plan via the app yourself comes with another huge advantage: particularly low prices! If you’d prefer a plan that offers extensive service through our shops, please step this way.
Which plan suits you best?
No more payments will be taken if the account is paused at least 5 days prior to the next payment date.
Switching to up³ is simple:
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| 1. Download the free app from the Apple App Store or Google Play Store. | 2. Register with your Apple, Google or Facebook login with just one click or, if you prefer, set up a brand-new up³ account. | 3. Choose your payment method: credit card, SEPA direct debit, Apple Pay, Google Pay or PayPal. | 4. Download your eSIM profile onto your mobile phone - continue to the step 5a. If your device is not eSIM-compatible, we will send you a traditional SIM card to your preferred address – continue to the step 5b. | 5a. Your new eSIM is nearly ready to go! A later switch to a traditional SIM card is possible in our Drei shops. | 5b. Once you’ve received your SIM card, insert it into your device and activate it in the app - that's it, let's go! | 6. As an option, if you want to keep your old phone number, you can ask us to port it from your previous provider.. |
Unique in Austria: mobile communications with a pause button.
✓ Suspend your up³ plan anytime – and with it the payments.*
✓ You’ll still be available on your number for incoming calls and messages for up to 12 months.
✓ Reactivate your plan at any time, so you can actively use it again.
✓ It’s super simple with just a few clicks in the up³ app.
* No more payments will be taken if the account is paused at least 5 days prior to the next payment date.
Refer a friend to up³ and get 1 month free!
Already got an up³ plan? Recommend up³ to family, friends or colleagues and get 1 month free for every successful referral – and the same goes for every one of your referrals.
How it works:
1. Your referral installs the up³ app and activates their eSIM or SIM card.
2. After that, they have a month to contact us via live chat to tell us your up³ number, i.e. the number associated with your existing plan, and #freemonth.
3. Once their 14-day cooling off period has passed, you and your referral each get 1 month free.
The person referred must not have been an up³ customer in the last 12 months. Team plans and up³ plans which receive a discounted price through voucher code activation or the Christmas bonus are excluded from getting a 1 month free. No payment in cash. Promotion until revoked. Legal recourse is excluded. Information on data processing can be found here.
FAQ.
Plan.
The up³ app can tell automatically whether your device is eSIM-ready, and will guide you through the registration process accordingly. If your device isn’t eSIM-ready, you’ll be offered a traditional SIM card automatically and we’ll send it to you by post. With eSIM-ready devices, the app will prompt you to download your eSIM profile instead.
The up³ app is compatible with all mobile operating systems running on iOS 15 or Android 11 and above.
A brief summary of your plan is available on the home page in the app. For more details – including your usage – click on the blue tile on the details page. The details of your plan are available in the terms and conditions. The terms on which you take out your plan apply for the entire term of your up³ plan.
If you’ve paused your plan, you won’t be able to see or change your payment method in your account settings. To do that, you’ll have to unpause the plan first by opening the app and clicking “Unpause” or going straight to settings under “Pause up³”, move the slider to green, enter your customer password and choose your payment method. Available payment methods are Apple Pay, Google Pay, Mastercard, Visa, SEPA and PayPal. Once you’ve made your payment successfully, your up³ plan will be reactivated within a few minutes.
For the payment method, click on “My account” on the start page (symbol top right). There you will find the current payment method. If you click on the payment method, you can change it. Available payment methods are Apple Pay, Mastercard, Visa, SEPA, Google Pay and PayPal. If your plan is paused, your payment method won’t be shown here for security reasons.
In “My account”, you can also:
- view your personal details (title, first name, surname, date of birth, nationality, email address) and change your email address after entering your customer password.
- change your password in the security settings, activate Face ID and change your customer password. To do so, you’ll have to enter your current customer password.
- reach us via the contact form with your request & inquiries.
- find the answers to the most frequently asked questions in the FAQ section.
Under “Settings” at the bottom right of the app, you can pause/reactivate your up³ plan, request your eSIM profile, port your phone number, view your PIN & PUK and add the additional packages for an active up³ plan and the team plans for an active up³ Unlimited plan.
Just go to the settings and click on "Re-activate up³". Activate up³, enter your payment data and you're ready to go.
The easiest way would be to pause your plan. This allows you to receive calls and SMS messages – without any costs! While you're pausing up³, you can also continue to use the app with your usual login. Your payment will then stop as soon as possible.
To put your plan on pause, go to "Pause up³" in the settings. If you want to use up³ again after the pause was initiated, you can simply end the pause here. Now all you need to do is enter your payment details and all up³ services will become available again.
If you want to permanently cancel your up³ phone number and no longer be reachable, please contact us via the live chat (Mon-Sat, 8 a.m. - 6 p.m.) in the app.
First, check whether it’s a foreign number and whether the number is usually valid and you’re able to call it. Then check the app to see whether you’ve got sufficient minutes available. You’ll find that information on the homepage under “Your up³ plan”. That’s also the page where you can sign up for additional options for international calls or roaming.
You can’t make calls to premium-rate numbers (starting with 0900, 0930, 0810, 0820) with an up³ plan.
You can call Austrian 0800 numbers, but it’s not usually possible to call German 0800 numbers.
Premium rate numbers (numbers starting with 0900, 0930, 0810, 0820) can’t be called on an up³ plan to avoid unexpected costs.
You can switch to another current up³ plan anytime and free of charge. Simply write to our experts in the live chat in the app: Mon-Sat, 8 a.m. - 6 p.m., and they will make the switch for you. You can either switch straight away or at the end of your current up³ month. If you switch straight away, you’ll lose the remaining minutes, SMS and data allowance for the month you’ve already paid for. Simply let us know what you want to do.
If you’re under 27 years old and you’ve got an up³ plan, you can switch to our up³ Under27 plan. Unfortunately, you won’t be able to switch if your up³ plan is linked to any team plans. You can’t switch individual team plans to an up³ Under27 plan either.
If your up³ plan is linked to a team plan, it is unfortunately not possible to switch to another current plan. Individual team plans cannot be switched to another plan either.
Anyone between the ages of 18 and 27 (up to 1 day before their 28th birthday).
For security reasons, you can’t see your login method. Contact us via the hotline if you can’t remember it. It’s not possible to change it retrospectively.
Porting your phone number.
Porting your number from a different Austrian provider to up³ is free of charge, and your old contract is cancelled automatically on the day porting takes place. Unfortunately, it is not possible to transfer numbers from foreign providers.
How it works:
Do you have a private contract in your own name with another provider?
Start the number-porting process straight on the up³ app once you’ve set up your plan. In Settings, simply click on “Port number”. We send your current provider a request to give us the necessary details for number porting (known as NÜVI – Nummernübertragungsinfo) and email them to you. In addition to the details we need, it also gives you an overview of any outstanding costs with the current provider.
What you need to know if you’re using the app to switch to up³ from HoT or spusu: for the type of contract you had with your previous provider, answer “Prepaid” for HoT or “Contract” for spusu.
Number porting can take up to 5 working days. Once the process is complete, your phone number will appear under Home in the app.
Do you have a private contract that’s not in your own name with another provider?
In that case, you’ll have to request the necessary details for number porting (known as NÜVI – Nummernübertragungsinfo) from your current provider yourself. Send us the NÜVI details once you’ve received them – preferably via live chat (Mon – Sat from 8:00 am – 6:00 pm) or contact form on the up³ app – together with a confirmation (declaration of) from the current contract holder.
Until number porting is completed, you’ll be able to use all your new services with your current up³ number. Should you want to keep your current contract as well, but with another number, be sure to let us or your current provider know before the porting date. If you cancel your contract, you may incur costs due to notice periods or minimum contract terms.
You can transfer your number from a Drei plan to up³ when you sign up for your new plan or in the app at a later date.
If you choose to transfer your number immediately when you sign up for the plan, we’ll take care of the details so that you can use your Drei number with up³. Depending on what device you use to sign up, we’ll either update your eSIM profile with your number, or you’ll continue to use your existing Drei SIM card with your up³ plan.
Your old Drei plan will be cancelled automatically. Should you still have pending invoices or costs resulting from the cancellation with Drei, you’ll have to settle them first, ideally when you sign up with up³. Once it’s done, we’ll transfer your number straight away.
Need to know: if you cancel your plan, you’ll lose your Drei benefits (e.g. the KinoDonnerstag cinema tickets) and possibly also your Unlimited MIX benefits, as they’re not compatible with up³. Unfortunately, you won’t be able to keep your Drei email address (...@drei.at) either. We recommend that you set up an alternative email address before you switch. Add-ons such as Drei TV, payment by phone bill, Guardian Angel etc. are not available with up³ yet. Since the cancellation is effective immediately, you’ll lose your access to the customer zone (“Kundenzone”) on the website.
You’ll have to meet the following requirements to be able to transfer your number from Drei to up³ as soon as you sign up:
- You need to have an existing Drei plan (you cannot instantly transfer a prepaid number).
- You must have settled all costs: if you still have pending invoices or costs resulting from the cancellation with Drei, you’ll have to settle them first, ideally when you sign up with up³. Once it’s done, we’ll transfer your number straight away.
- Both the Drei plan and the up³ plan must be in your name.
If you don’t meet these requirements, you’ll be assigned a new up³ number when you sign up. You’ll be able to transfer the number yourself at a later date via the app.
If you signed up for an up³ plan with a new number via the app and want to transfer your Drei number to up³ retroactively, you can do so any time after downloading the eSIM profile or activating the SIM card that you receive in the post. Simply go to Settings in the up³ app, provide your Drei customer password and phone number, and confirm the transfer by entering your up³ customer password. If you transfer your number internally retrospectively, your old contract will not be cancelled automatically. To cancel, please contact us via the live chat (Mon – Sat from 8:00 am – 6:00 pm) and we’ll be happy to assist you.
Need to know: if you cancel your plan, you’ll lose your Drei benefits (e.g. the KinoDonnerstag cinema tickets) and possibly also your Unlimited MIX benefits, as they’re not compatible with up³. Unfortunately, you won’t be able to keep your Drei email address (...@drei.at) either. We recommend that you set up an alternative email address before you switch. Add-ons such as Drei TV, payment by phone bill, Guardian Angel etc. are not available with up³ yet.
Yes, but you’ll have to put the Drei plan in your name first. The person whose name the plan is in will have to request it in the customer zone (“Kundenzone”) on our website by going to Customer details – Phone number and selecting “Transfer plan”. They’ll have to enter their customer password to receive a code by SMS. The code is valid for 14 days. You can show it in any Drei shop to have to plan transferred to your name.
Once that’s done, you can initiate the number-transfer process yourself via Settings in the up³ app. Simply enter the Drei customer password and phone number from the plan you’ve put in your name and confirm the transfer by entering your up³ customer password.
Need to know: if you retrospectively transfer your number internally, the old contract that you’ve put in your name will not be cancelled automatically. To cancel, please contact us via the live chat (Mon – Sat from 8:00 am – 6:00 pm) and we’ll be happy to assist you. If you cancel your plan, you’ll lose your Drei benefits (e.g. the KinoDonnerstag cinema tickets) and possibly also your Unlimited MIX benefits, as they’re not compatible with up³. Unfortunately, you won’t be able to keep your Drei email address (...@drei.at) either. We recommend that you set up an alternative email address before you switch. Add-ons such as Drei TV, payment by phone bill, Guardian Angel etc. are not available with up³ yet.
First, you’ll need to sign up for an up³ plan with a new phone number. Once you’ve downloaded the eSIM profile or activated your new up³ SIM card, you’ll be able to request that your number be transferred from Drei prepaid to up³ under Settings in the up³ app. Simply enter the Drei prepaid customer password and phone number and confirm the transfer by entering your up³ customer password. Please note that we can only transfer the number if the prepaid account and the up³ plan are in the same name.
Firstly – that’s a real pity! We’d love to hear from you via live chat (Mon – Sat 8:00 am – 6:00 pm) so you can tell us why you want to leave. We’d be grateful for your feedback as it helps us improve. And yes – of course you can take your number with you. To do so, please give us the details of your new provider, your phone number and your PUK. To find your PUK, please go to Settings.
Add-on packages.
Yes, you can find an overview of all add-on packages for up³ plans here. If you have an active up³ plan, you can add the packages directly on the start page of your up³ app. If your plan is paused, you must firstly reactivate it to be able to purchase add-ons.
The following countries are included in the add-on packages: Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Bolivia, Bosnia-Herzegovina, Brazil, Brunei Darussalam, Cameroon, Canada, Chad, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador (incl. Galapagos), Egypt, El Salvador, Georgia, Ghana, Great Britain (incl. Northern Ireland), Greenland, Guatemala, Guernsey, Guinea-Bissau, Honduras, Hong Kong, India, Indonesia, Iraq, Isle of Man, Israel, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Macao, Macedonia, Madagascar, Malawi, Malaysia, Mexico, Monaco, Montenegro, Morocco, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Panama, Paraguay, Peru, Puerto Rico, Qatar, Republic of the Congo (also known as Congo-Brazzaville), Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, South Korea, Sri Lanka, Sudan, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad & Tobago, Tunisia, Turkey, Uganda, Ukraine, United Arab Emirates, Uruguay, USA (excl. external territories), Uzbekistan, Vietnam, Yemen, Zambia.
eSIM & eSIM-profile.
An “embedded” SIM is a digital SIM-card that is embedded in a mobile phone. It replaces the classic SIM-card.
Your eSIM profile is provided as soon as you complete your order and can be downloaded straight onto your device. This takes about 5 minutes, after which you can use it straight away. The eSIM profile contains all the information you need to be able to browse and make calls, and so completely replaces a conventional SIM card.
up³ supports all eSIM-enabled smartphones and tablets without a SIM lock. For some devices, the eSIM function must be activated manually in the device's system settings.
Compatible devices include all iPhones from the iPhone XS, all iPads from the iPad Air 3 (cellular), all Samsung Galaxy smartphones from A54 and S20 as well as the Google Pixel 3 and its successors. However, many other devices from other manufacturers are also eSIM-capable.
Unfortunately, up³ doesn’t support smartwatches at present.
As soon as you've completed your up³ registration, you will see a link in the app to install your eSIM-profile. Start the installation and follow the instructions.
This can be fixed very easily: Go to the settings and click on the "Request new eSIM-profile" menu item; you'll be given installation instructions for your new eSIM-profile.
No, your eSIM-profile is always free of charge.
It’s really easy: first download the up³ app to your new device and log in using your existing login details. Then go to settings and click “New eSIM profile”. Click on “Request eSIM profile” and follow the instructions. This will automatically deactivate the eSIM profile on your old device.
If you need to transfer your eSIM profile from Apple to Android and originally used your Apple ID to log in, please contact us via the chat. We’ll add an email address for your account so that you can log in via email.
No, it’s one eSIM profile per device and phone number. Of course, you can download the app on the second device and register another up³ account there – with a separate plan, different eSIM profile and a different phone number. Or you can add another eSIM with the team plan instead.
Traditional SIM card.
Yes, this is possible if you don’t use an eSIM-ready smartphone or tablet. In this case, you can simply download the up³ app to your device and receive a traditional SIM card with your up³ plan instead of an eSIM profile.
The up³ app automatically recognizes whether your device is eSIM-ready or not, and will guide you through the registration process accordingly: If your device isn’t eSIM-ready, you’ll be automatically offered a traditional SIM card with delivery for free. With eSIM-ready devices, the app will prompt you to download your eSIM profile instead. A later switch from eSIM to a traditional SIM card is possible anytime at one of our Drei shops. You’ll be charged for the switch straight away at the relevant price.
The up³ app is compatible with all mobile operating systems running on iOS 15 or Android 11 and above.
We can send the SIM card to any address in Austria that you provide during the order process. Unfortunately, we’re unable to send SIM cards abroad. Shipping is free of charge and takes 2-3 working days with our shipping partner DPD.
We can send the SIM card to any address in Austria that you provide during registration. Unfortunately, we’re unable to send it to an address abroad.
Once you’ve signed up for your up³ plan, we’ll get our shipping partner DPD to send you your SIM card. It should be with you in 2-3 working days.
You’ll be sent a tracking link from DPD themselves by email shortly after you place your order. They’ll use the email address you provided when you set up your up³ profile. If you have any questions about your SIM card delivery, please get in touch with DPD.
Activate your SIM card within 30 days of the date on which your order went through. Once your SIM card arrives, simply enter the number and PUK in the up³ app and create a personal password. That’s it! It can take up to 5 minutes for your SIM card to be activated.
You can request a replacement SIM card – or to switch to a different type of SIM (i.e. eSIM to physical SIM card or vice versa) – anytime at one of our Drei shops. Please remember you’ll need to show us your photo ID to do so. You’ll be charged for the switch 10 € straight away.
Alternatively, if you want to switch from a traditional SIM card to an eSIM, you can go to Settings in the app and either request an eSIM profile or a QR code to create an eSIM profile. It’s free of charge and you can do it anytime.
Should the SIM card get lost in the post, you’ll need to re-order your up³ plan in the app. To do so, log out of the up³ app and place another order by using a different login method to the one you used previously. Alternatively, you can delete the up³ app, download it again from the app store and register once more using a different login method to the one you used previously. You won’t incur any additional costs.
Alternatively, if you want to switch from a traditional SIM card to an eSIM, you can go to Settings in the app and either request an eSIM profile or a QR code to create an eSIM profile. It’s free of charge and you can do it anytime.
Switching to a different type of SIM (i.e. eSIM to physical SIM card or vice versa) is possible anytime at one of our Drei shops. You’ll be charged for the switch straight away at the relevant price. Please remember you’ll need to show us your photo ID to do so.
If you can’t make it to a Drei shop yourself, you can authorise somebody to collect the SIM card on your behalf. They’ll have to present the following form carrying both your signature and their own. >> To the form: SIM swap by authorised representative
Yes. To do so, first take out an up³ team plan with an eSIM profile in the app After that, you can switch from an eSIM to a physical SIM card at one of our Drei shops anytime. You’ll be charged for the switch straight away at the relevant price. Please remember you’ll need to show us your photo ID to collect the SIM card.
If you can’t make it to a Drei shop yourself, you can authorise somebody to collect the SIM card on your behalf. They’ll have to present the following form carrying both your signature and their own. > To the form: SIM swap by authorised representative
Good to know: If you’re using a team plan, you’ll need to bring this form to switch a SIM card.
Team plan.
Unfortunately not. You need an active up³ Unlimited plan to have one or more team plans.
No. Once you pause the main plan that’s associated with the team plans, all the associated team plans will be paused as well. You can, of course, pause each team plan individually though. If you have any other questions, please contact us in the live chat: Mon-Sat, 8 a.m. - 6 p.m.
No. You already identified yourself for your main plan. You don’t need any further identification for additional team plans, even if someone else is using the team plan.
You can take out up to 99 additional team plans with an active up³ Unlimited plan. All of them benefit from the same advantages as the main plan.
This is not possible. Team plans can only be added to up³ Unlimited plan.
You’ll need to sign up for an up³ Unlimited plan before you can add team plans.
You can only set up a team plan in conjunction with an active up³ Unlimited plan.
If you port the number associated with the main plan to another provider, your up³ plan will be cancelled and all your team plans will be paused automatically.
Proof of identity
Proof of identity requires a comparison of the first and last name with the identity documents. With driving licences, this can be a problem for names with titles. In this case, please use a passport or identity card, or use Bank-Ident or ID Austria as proof of identity.
Billing & payment.
Go to "Change payment method" in your settings and follow the instructions.
If you’ve paused your plan, you won’t be able to see or change your payment method in your account settings. To do that, you’ll have to unpause the plan first by opening the app and clicking “Reactivate up³” or going straight to settings under “Reactivate up³”, move the slider to green, enter your customer password and choose your payment method.
Available payment methods are Apple Pay, Google Pay, Mastercard, Visa, SEPA and PayPal. Once you’ve made your payment successfully, your up³ plan will be reactivated within a few minutes.
No. To do that, you’ll have to unpause the plan first by opening the app and clicking “Reactivate up³” or going straight to settings under “Reactivate up³”, move the slider to green, enter your customer password and choose your payment method. Available payment methods are Apple Pay, Google Pay, Mastercard, Visa, SEPA and PayPal. Once you’ve made your payment successfully, your up³ plan will be reactivated within a few minutes.
The available options are Apple Pay, Google Pay, PayPal, credit card (MasterCard, Visa) and SEPA direct debit. To check the validity of your payment method, you will be charged 10 Cent. These will be put back to your chosen payment method again. After a successful check your chosen payment method is charged.
Your invoice will be sent to you once a month to the e-mail address that you've entered for your up³ account.
Please contact us via app live chat: Mon-Sat, 8 a.m. - 6 p.m.
You'll always be charged 5 days prior to the day of the month on which you first activated and paid for up³. If, for example, you activated and paid for up³ on May 7th the first time, then the account will always be settled on the 2nd day of each month.
Please go to “reactivate up³” in the app settings and activate up³ there. Follow the instructions to update your payment method.
Voicemail & Visual Voicemail.
The voice mailbox is immediately active and free of charge within the EU. To call the voice mailbox, please dial 333 (within Austria) or +43 660 303060 (from abroad). The first time you call, you’ll need to set your own PIN for the voice mailbox and will be guided through the settings menu.
If you use an iPhone, Visual Voicemail is available free of charge with up³.
To stop your Drei Box from receiving voicemails, simply deactivate it by dialling the code ##002# and tap the green receiver button to confirm.
Password, PIN, PUK, customer code.
First we need to know how you've chosen to log in to your app?
If you log in via e-mail:
- If you still know your current password, just go to your profile in the top right corner. You can change your password under "Password & Security".
- Did you log out and forgot your password? It can happen to the best of us... You can click on "Forgot your password?" while logging in to the app. The app will then guide you through the next steps.
- To log in with Facebook, Apple or Google ID, you need to change your password directly by using the respective platform.
In the settings, go to "Show PIN & PUK". Next, just enter your customer password and you'll be able to see your PIN and PUK. If you've changed the PIN in your mobile phone menu, the original PIN will still be displayed here. Incidentally, the PIN is switched off by default.
Your customer code consists of four digits that you specify yourself when you first register. You will need the customer code to change sensitive data in the app or, for example, to buy an add-on package.
Please contact us via live chat (Mon-Sat, 8 a.m. - 6 p.m.) or use our contact form in the app and we email you a link to reset your customer code to the email address you have selected for your up³ account.
Just go to your profile and you can find this function under "Password & Security" at "Login via e-mail" or under "Security settings" at "Login via Open ID".
Using the service abroad.
Of course, up³ also offers roaming services. If the units included in your plan are not sufficient, you can immediately book add-on packages directly in the app. Please be aware that you need an internet connection when you are abroad in order to book add-on packages.
Please only check your smartphone settings that you have activated roaming data usage for mobile data from up³. You can see your available EU data and your current consumption directly in the up³ app. For more details, simply tap on the blue tile on the app start page. If you have added team plans to your main plan, you can find the EU data information for these plans in the settings of your up³ app.
It applies to 30 countries and includes all EU member states as well as Norway, Liechtenstein and Iceland.
The United Kingdom, i.e. Great Britain and Northern Ireland, are no longer part of the EU. You can get some add-ons to your up³ plan for the UK.
EU member states:
Austria, Belgium, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
You can find more details about your consumption on the detail page after clicking on the blue tile at the starting page or in the settings of your team subscriptions.
You can find an overview of all add-on packages for up³ plans here. If you have an active up³ plan, you can add the packages directly on the start page of your up³ app. If your plan is paused, you must firstly reactivate it to be able to purchase add-ons.
Help & contact.
The quickest way to get direct help is the chat window in our app (live chat: Mon-Sat, 8 a.m. - 6 p.m.). Just click on the chat icon at the bottom of the home page and you can be in touch with us right away. You can also use our contact form any time of day or night. You can find this under "My account" in the settings.
Data protection.
We want our product to provide you with the best possible service. Your data helps us to identify problems and errors and to continue to improve our app.
Yes, it is. We use anonymised usage data to improve our app on an ongoing basis.
You can find out current data protection policy at www.drei.at/datenschutz
Click on your profile in the top right corner. This is where you can find the "Marketing consent" menu item under "My account". If you happen not to see this menu item, keep in mind that it's only displayed if you've activated up³.
Click on your profile in the top right corner. You can change your email address and payment under "My account". If you'd like to make other changes, please just contact us via the chat window (live chat: Mon-Sat, 8 a.m. - 6 p.m.).
Please write us via chat or contact form. We will handle this for you.
Click on your profile in the top right corner and go to "About us". This is where you can change your settings.